Q: What is the delivery area for your children’s furniture?
We transport orders exclusively to physical street addresses within the contiguous United States (lower 48 states). We do not deliver to Alaska, Hawaii, P.O. Boxes, or APO/FPO/DPO military destinations due to standard carrier routing limits.
Q: How much will I be charged for shipping?
We offer free standard shipping on orders of $85.00 and over. For orders under $85.00, a flat shipping rate of $8.00 is applied at checkout.
Q: How long will it take for my children’s easel or art table to arrive?
Most orders arrive within 4-11 business days. This is calculated using a standard equation: order processing time (1-3 business days) + transit time (3-8 business days) = total estimated delivery time (4-11 business days).
Q: When is the daily shipping cutoff time?
Our daily order cutoff time is 3:00 PM CST. Orders placed after this time will be processed on the following business days.
Q: How soon can I track my shipment?
Automated tracking links are emailed once carriers receive your package. The tracking information typically requires 24-48 hours to activate and update in the carrier’s tracking system.
Returns & Refunds
Q: What is your return window for child care furniture?
We accept returns within 30 business days from the delivery date. Items must be returned in resale condition with original packaging and all components intact, though light assembly experience is welcome.
Q: How do I initiate a return?
Returns must be authorized by contacting Help@kidartstand.com to obtain a Return Merchandise Authorization (RMA) code and the correct returns address before shipping any items. If you return items without obtaining an RMA code beforehand, it may lead to significant processing delays. Please contact us to receive the proper, step-by-step instructions.
Q: Who pays for the return shipping costs?
We cover all return shipping fees for quality issues, damaged parts, or incorrect shipments. For remorse returns where you change your mind, buyers are responsible for purchasing the return transport label.
Q: Do you charge any restocking fees on returns?
No, we charge a $0.00 restocking fee on all eligible returns. You will receive a full refund of your purchase subtotal.
Products & Quality
Q: Will my activity easel have wood grain variations?
Yes, since our products are crafted using solid wood elements, slight natural variations in wood grain, organic texture, or small fiber characteristics are normal. These are normal, inherent features of natural wood and do not affect the safety or structurally sound quality of the product.
Q: Why does the easel color look slightly different under different room lights?
Colors may display minor differences depending on ambient lighting conditions or individual monitor settings. This is a normal visual characteristic of furniture materials and is fully eligible for returns within our 30 business days window if it does not meet your expectations.
Orders & Payment
Q: Can I change or cancel my order after checkout?
You can request changes or cancellations within 12 hours of placing your order. After this 12-hour window, orders enter the dispatch system and cannot be cancelled.
Q: What payment methods do you accept, and are they secure?
We accept Visa, MasterCard, American Express, and Discover cards processed securely in USD. All credit card details are encrypted using 256-bit SSL technology and conform strictly to PCI-DSS standards with no local server storage.
